Refund & Dispute Policy

Subscription Services:

1. Payment and Renewal:
   • Clients are responsible for renewing their subscription by making timely payments before the end of each billing period.
   • Services will continue based on successful payment; failure to renew may result in service suspension.
2. Refund for Subscription Services:
   • As services are paid in advance and are not automatically renewed, refunds for the current billing period are generally not provided.
   • Exceptions may be considered for critical issues affecting service usability. Refund requests must be made within [number of days] days of the payment date.

Project Payments (e.g., Deposits for Websites and Apps):

1. Deposit Payments:
   • Clients may be required to make deposits for website and app development projects.
   • Deposit payments are non-refundable once work has commenced.

Dispute Resolution Policy:

1. Dispute Initiation:
   • In case of a dispute, clients must contact our customer support team to attempt resolution before pursuing external avenues.
2. Dispute Handling:
   • Our support team will thoroughly investigate all disputes.
   • Clients must provide any requested information or documentation to facilitate the investigation.
3. Resolution Process:
   • We will make every effort to reach a fair resolution within [number of days] days of receiving the dispute.
   • If a resolution cannot be achieved, clients may explore alternative dispute resolution methods, such as mediation or arbitration.
4. Chargebacks:
   • Chargebacks should only be initiated after attempting to resolve the issue through our support team. Unjustified chargebacks may result in service suspension.